Refund & Cancellation policy
Our business operates on a scheduled event basis. When you cannot participate in an event for which you have bought a ticket, we require all ticket purchasers to contact firstname.lastname@example.org. Ticket refunds can be given for notice given before two weeks, or the purchasers may choose to accept the payment credited for the following event. After two weeks, your ticket payment has already gone into the renting of the site and the production of the event. Private cabin rentals are also non-refundable.
If a ticket purchaser cannot attend, a limited re-sale of tickets is allowed with permission. The receiving individual must already have an approved character and their vaccination status documented with the game to purchase a resold ticket. Please contact the game managers directly(email@example.com), before the Wednesday leading up to the event to alert them of the ticket transfer. The receiving player will not receive any BGA.
If Eras Chronicles LLC must cancel an event, notice will be given to all ticket purchasers via e-mail, posting on the Facebook group and the Discord server. An update on refunds will be communicated to all purchasers within two weeks of the announcement.