ERAS CHRONICLES

Refund & Cancellation policy

Our business operates on a scheduled event basis. When you cannot participate in an event for which you have bought a ticket, we require all ticket purchasers to contact staff@eraschronicles.com. Ticket refunds can be given for notice given prior to two weeks, or the purchasers may choose to accept the payment credited for the following event. After two weeks, your ticket payment has already gone into the renting of the production of the event. Exceptions can be discussed for extenuating circumstances. Cabin rentals are non-refundable.

In the event that a ticket purchaser cannot attend, a limited re-sale of tickets is allowed with permission. The receiving individual must already have an approved character and their vaccination status documented with the game in order to purchase a resold ticket. Please contact the game managers directly(general_managers@eraschronicles.com), before the Wednesday leading up to the event.

If Eras Chronicles LLC must cancel an event, notice will be given to all ticket purchasers via e-mail, posting on the Facebook group and the Discord server. Ticket fees will be refunded to all purchasers within two weeks of the announcement.