REFUNDS & CANCELLATIONS

Refunds: Eras operates on a scheduled event basis. When you are unable to participate in an event for which you have purchased a ticket, we require the purchaser to contact staff@eraschronicles.com. Ticket refunds, minus Wix's service fee (approximately $3), can be issued up to two weeks before an event. Alternatively, the purchaser may choose to accept the full payment credited for use within the next two events. After the two-week mark before an event, your ticket payment has already gone into the renting of the site and the production of the event. Private cabin rentals are entirely non-refundable.​

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Re-Sale: If a ticket purchaser cannot attend, a limited re-sale of tickets - except for season passes - is allowed with permission. However, there are no transfers after the Monday before the intended event. Please contact the staff directly (staff@eraschronicles.com), so that they may help facilitate ticket transfer to the next person on the waitlist. The receiving player will not receive any letters, between-game writeups, or experiment results.

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Between-Game Actions: If you do not attend the event - with the exception of the purchase of a Non-Attendance ticket - you may not submit a between-game action afterwards. You will receive your last BGA at the next event that you attend. 

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Event Cancellation: If Eras Chronicles LLC must cancel an event, notice will be given to all ticket purchasers via e-mail, posting on the Facebook group and the Discord server. An update on refunds will be communicated to all purchasers within two weeks of the announcement